Refund & Cancellation Policy

This Refund & Cancellation Policy applies to payments made to The Smart Software Solutions for website development, software development, cloud services, IT consultancy, maintenance, and other digital services.

Because most of our services are custom and time-based, refund eligibility depends on the project stage, completed work, approved milestones, and any costs already incurred on the client's behalf.

1. Before Work Begins

A client may request cancellation before project work begins. When no work has started and no third-party cost has been incurred, the amount received may be refunded after deducting any payment processing or bank charges.

2. After Work Has Begun

Once research, planning, design, development, configuration, consultation, or any other agreed work has started, the project payment is not automatically refundable.

If a project is cancelled at this stage, we may calculate a partial refund, where appropriate, after deducting:

• The value of work already completed.
• Time reserved or spent by our team.
• Completed or approved project milestones.
• Administrative and payment processing charges.
• Any third-party expenses paid for the project.

3. Non-Refundable Items

The following payments and costs are generally non-refundable:

• Domain registration or renewal fees.
• Website hosting, cloud hosting, or server charges.
• SSL certificates, paid plugins, themes, licences, APIs, and subscriptions.
• Third-party payment gateway, advertising, SMS, email, or platform charges.
• Emergency, priority, consultation, maintenance, or support work already provided.
• Completed and approved project milestones.

4. Completed or Delivered Work

Refunds are not normally available after the final product, source code, credentials, design files, reports, or other agreed deliverables have been delivered or approved.

Any defects or missing items that fall within the agreed project scope should first be reported so we can review and correct them under the applicable support or revision terms.

5. Client Delays or Abandoned Projects

Payments are not refundable when a project is delayed, paused, or abandoned because the client does not provide required content, approvals, feedback, access, or other information within a reasonable period.

6. Duplicate or Incorrect Payments

A duplicate payment or an amount paid in error should be reported promptly. Once verified, the incorrect amount will be returned through an appropriate payment method, subject to any unavoidable processing charges.

7. How to Request a Cancellation or Refund

Submit your request through our Contact page or email info@thesmartsoftwaresolutions.com. Please include:

• Your full name and contact details.
• Project or invoice reference.
• Payment date, amount, and payment method.
• The reason for the cancellation or refund request.

8. Review and Processing Time

We aim to review complete refund requests within 7 business days. Approved refunds are normally processed within 7 to 14 business days, although the receiving time may vary depending on the bank, payment provider, or payment method.

9. Project-Specific Agreements

A signed proposal, quotation, invoice, statement of work, maintenance agreement, or other written project agreement may contain project-specific payment and refund terms. Where such terms exist, they will apply to that project.

10. Contact Us

For questions about this policy, contact us through our Contact page or email info@thesmartsoftwaresolutions.com.